Sales Support Specialist - French Bilingual in WINNIPEG at Lifetouch Canada Inc.

Date Posted: 10/26/2017

Job Snapshot

  • Employee Type:
  • Location:
  • Experience:
    At least 2 year(s)
  • Date Posted:
  • Job ID:

Job Description

This position is responsible for supporting Territories with entering account agreements and work orders into the area's database as well as coordinating the preparation and distribution of marketing materials, communicating and resolving production delays. In addition, this position may be responsible for assembling and organizing job materials prior to and post picture day, database entry, data verification, and shipping and receiving.

Primary Duties and Responsibilities:


  • Receives Account agreements from Territory and books / updates accounts in system - correcting/updating exception reports
  • Receives work orders from Territory and enters work order details
  • Track territory/ job readiness with regards to job details. Work with Territory in order to achieve set targets for territory seasonal readiness (photo and or yearbook)
  • Assist with collection of electronic data transfer files
  • Assist with confirmation calls to accounts prior to picture day (confirm account received picture day kit)
  • May be responsible for job production tasks including, but not limited to:
  • Generate weekly pre-job shipping report for the territory showing completed and outstanding tasks
  • Other duties as assigned
    • Assembling job bag and all required picture-day materials for the Territory Offices. This process includes assembling required materials, verifying job bag contents for accuracy, and placing job bags on appropriate shelves for shipment to territory offices.


  • Follow up with Territory with regards to outstanding jobs that are not received back into the Service Centre within two days of picture date.
  • Update systems and complete appropriate applicable paperwork with any changes made to job on or following picture day.
  • Once Territory has sent approval, request school commission cheques to be printed if system is accurate, or make adjustments in the system as necessary (if applicable).
  • Inspect jobs returned after picture day prior to lab entry
  • Communicate with Territories and schools to resolve production job delays
  • Provide support to Territories with ordering additional service or product items and customer remakes
  • Providing status updates to Territories on products and services
  • Other duties as assigned

Lifetouch Canada has been capturing the spirit of today and preserving memories for tomorrow with quality student photographs for 80 years. Our commitment to implementing new technologies helps Lifetouch maintain the highest standards of excellence and efficiency, and has been instrumental in making Lifetouch a leader in photography, printing, manufacturing and processing.

We offer a competitive salary and compensation package. If you believe you can make a significant contribution as a Sales Support Specialist - French Bilingual, please forward your resume to Human Resources.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.