Area Manager in New York, NY at Lifetouch Preschool Portraits

Date Posted: 6/20/2018

Job Snapshot

Job Description

Primary Duties and Responsibilities

  • Directs and manages Picture Day processes performed by the team to meet or exceed company and host expectations while ensuring professional and timely service.
  • Sets expectations and establishes team goals in alignment with business objectives and identifies opportunities to improve individual photographer and team performance through operational efficiencies and key performance metrics.
  • Leads and drives the execution of company defined processes and procedures to ensure consistency and quality.
  • Analyzes and monitors area performance (photography quality, sales average, participation, host satisfaction, etc.), implements improvement plans and hold team accountable for performance.
  • Ensures Photography Supervisors build and maintain a high performing team (e.g., staffing, retention, recognition) that result in the achievement business results.
  • Communicates clearly and accurately to ensure alignment, enable change, and drive consistent execution.
  • Monitors budget (e.g., labor) to manage profitability.
  • Partners with office operations team to align Photographer schedules based on account needs to maximize Picture Day performance.
  • Manages and leads a team (2 or more full-time equivalents), including providing day-to-day work direction, sharing performance feedback, giving recognition and communicating effectively.
  • Monitors and evaluates individual and team performance.
  • Employs techniques to build teamwork in support of business needs to drive results.
  • Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.

Additional Duties and Responsibilities

  • Manages the maintenance, inventory, and assignment of photography equipment.
  • Partners with other Area Managers to execute consistent photographer incentive and advancement programs; works closely with Photography Supervisors to implement improvement plans for photographers.
  • Perform other projects or miscellaneous duties as requested or assigned.

Education

  • Undergraduate degree in business, marketing, or related field, or equivalent related experience.

Experience

  • 5 - 8 years photography, operations, retail operations or related work.
  • 3 + years managing and leading direct reports, including multi-unit/remote management.

Other (knowledge, skills, and abilities):

  • Knowledge of current Preschool programs, preferred.
  • Proficient in Microsoft Office, specifically Excel.
  • Working and demonstrated knowledge of effective training practices and approaches.
  • Strong communication skills (including presentation skills).
  • Excellent interpersonal and collaboration skills.
  • Strong critical thinking and problem solving skills.
  • Strong project management and organizational skills.
  • Detail oriented in the execution and follow-up of work.
  • Ability to manage, prioritize as well as balance and execute against multiple projects/priorities simultaneously, working efficiently.
  • Ability to effectively manage and lead change.
  • Takes initiative.
  • Possess a valid U.S. driver's license and full use of dependable, insured automobile to travel assigned area.
  • Must be able to travel regularly within assigned market, including overnight stays to meet business needs.
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#BD