Benefits Coordinator in Eden Prairie, MN at Lifetouch Inc.

Date Posted: 7/17/2018

Job Snapshot

Job Description

Provide benefits/HRIS support/customer service to employees.  Responsible for the administration of employee benefit programs from open enrollment through COBRA.  Assists HR end-users with reporting needs.  Identifies and implements on-going process improvements.

Primary Duties and Responsibilities

  • Administers multiple employee benefit programs including medical, pharmacy, Flexible Spending Accounts, dental, disability, and life insurance.
  • Processes open enrollment, monthly enrollments/audits, vendor billing and COBRA. Maintains and documents benefit processes in a standardized and comprehensible format (through outside Benefits Administrator, Internal payroll system and our partner vendors).
  • Responds to employee inquiries regarding benefit programs including qualifying events, eligibility, claims, plan coverage, and compliance with plan and federal/state regulations including ACA, COBRA and HIPAA. (Through call center or other means of inquiry).
  • Tracks and notifies employees of employee contributions in arrears.
  • Creates and maintains HRIS benefits data for all field & administrative employees.


Additional Duties and Responsibilities

  • Processes benefits enrollment/change documents, ensuring that data provided by employees is accurate and complete.  Routinely audits all data to ensure accuracy.
  • Creates and maintains benefits files for all active and terminated employees.  Archives terminated employee files as appropriate. Processes requests for file reproduction and employment verifications and subpoenas.
  • Acts as company contact for outside vendors/government agencies. May act as primary contact with benefits vendors.  Audits and processes vendor invoices.  Processes state and federal agency requests for employee benefits information (ie. Qualified medical support orders).
  • Develops and runs HRIS/Benefits reports to ensure compliance with company policy and federal/state laws.  Identifies process issues and assists with implementing improved policies and procedures for Human Resources Department and the Field & Administrative group. Interfaces with Lawson HR end-users to identify new reporting needs and assists in the creation of ad-hoc benefits reports on an as-needed basis.
  • Runs hours audits for new hires who may be eligible for benefits based on ACA compliance.
  • Performs other projects or miscellaneous duties as requested or assigned


  • Associates degree or equivalent combination of education and experience


  • 5 or more years of human resource support, including several in compensation, benefits, employee relations, and/or HRIS training, employee relations, and talent acquisition

Other (knowledge, skills, and abilities)

  • Working knowledge of current employment/benefits law and HR/benefit practices.
  • Knowledge of payroll system (Lawson) and external benefits administration (not required, but preferred).
  • Strong computer skills including experience using Microsoft Office applications (including the use of pivot tables).
  • Ability to communicate clearly and professionally, both verbally and in writing. Proficient in providing excellent customer service to both internal and external customers.
  • Strong organization skills including ability to manage multiple priorities and meet deadlines.
  • Ability to consistently produce work that is accurate and timely. Must be detail-oriented.
  • Ability to appropriately handle confidential information.