Customer Sales Representative in Toledo, OH at Lifetouch Inc

Date Posted: 8/21/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Toledo, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/21/2018
  • Job ID:
    CUSTO60026

Job Description

Customer Sales Representative-

Summary:

Acts as the first point of contact for customers and ensures efficient and effective customer service is delivered to parents, schools and other external customers.

Primary Duties and Responsibilities:

  • Acts as the first point of contact for customers by answering the telephone or greeting visitors/customers, and ascertaining the nature of the business.
  • Provides general customer support, which includes answering all incoming customer calls regarding order status, order process, package and price clarification, special services, retakes, reorders, refunds, and telephone orders.
  • Routes calls or directs visitors/customers to appropriate area employees or escalates customer inquiries to Operations Manager.
  • Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
  • Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.
  • Other duties as assigned.

Minimum Requirements:

  • High School diploma or equivalent; post-secondary coursework and/or formal customer service training preferred.
  • 1-2 years of customer service experience.
  • Basic computer skills, including word processing and spreadsheet software desired.
  • Superior phone and customer service skills/etiquette.
  • Excellent verbal, written, listening and interpersonal skills.
  • Strong problem solving and organizational skills.
  • Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.
  • Ability to handle confidential information.

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