Customer Service Representative in Austin, TX at Lifetouch National School Studios Inc.

Date Posted: 6/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
    Customer Service
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Are you a good communicator with strong customer service and organizational skills? Are you personable with a penchant for striking up conversations with anyone? Would you like to be a part of creating portraits and memories that will last a lifetime? Are you looking for a more adventurous and unique job and want to work in a fun team environment?

Lifetouch Inc., the industry leader in school photography, has an exciting opportunity you're not going to want to miss! We are seeking a dedicated, responsive, detail-oriented individual to join our Lifetouch National School Studios Inc. team as a Customer Service Representative for our Prestige Portraits division. Prestige Portraits is where we photograph the formal and casual portraits of the upcoming high school senior class of 2019! You'll work closely with high school seniors and their families alongside our team of fun and friendly photographers.

Job Responsibilities

The Customer Service Representative will provide superior service and professionally communicate with internal and external customers, which include students, office management, sales professionals, photographers, school staff, and parents. The individual in this role will be responsible for being the first point of contact for customers and ensures efficient and effective customer service is delivered to parents, schools and others.

  • Provides general customer support, which includes answering all incoming customer calls regarding their photography sessions, scheduling appointments, special services, retakes, etc.
  • Routes calls or directs visitors/customers to appropriate area employees.
  • Represents Lifetouch / Prestige Portraits in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
  • Help direct traffic flow of high school seniors in our *BRAND NEW* home studio in Cedar Park, TX and in our mobile studios that we set up at high schools throughout the Central Texas area.
  • Assist with dressing the high school seniors in their cap and gown outfits and formal outfits for their yearbook portraits.
  • Travel up to 50-100 miles daily to work at our mobile studios.
  • Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.

Job Requirements

As a Customer Service Representative, you should possess excellent interpersonal and customer service skills with a high degree of responsiveness and professionalism. It is also important that you demonstrate strong organizational and administrative skills with the ability to maintain accuracy and confidentiality. You must have a reliable car and ability to travel up to 50-100 miles daily to work at our mobile studios. Specific qualifications for the Customer Service Representative position include:

  • Education & Experience: High School diploma or equivalent required, additional education preferred; 1-3 years of administrative experience preferred, but no prior experience required
  • Ability to pass a background check
  • Drivers license and reliable vehicle
  • Strong verbal and written interpersonal skills
  • Highly responsive with exceptional customer service skills (phone, email and in-person)
  • Strong organizational skills with ability to meet deadlines in a fast-paced environment
  • Detail-oriented with high degree of accuracy
  • Trustworthy with ability to maintain confidential information
  • Ability to work both independently and in a team environment
  • Strong computer skills including proficiency in Microsoft Word and Excel or Google business apps


Salary: $11.00 /hour, $11.50 if bilingual; $8/hr for travel time to and from schools, plus we pay for your gas and offer mileage reimbursement for vehicle maintenance!

Full-time seasonal work starting mid-June going through the beginning of December. Opportunity to advance and grow in our company as a photographer starting in mid-January.

***Employment with Lifetouch National Schools Studios / Prestige Portraits is contingent upon successful results of a criminal background and driving record check.***



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