Customer Service Representative in Eden Prairie, MN at Lifetouch Portrait Studios Inc.

Date Posted: 7/26/2018

Job Snapshot

Job Description

SUMMARY:

A Customer Service Representatives promotes consumer loyalty, satisfaction, repeat business, and increased sales, by responding to, and handling consumer inquiries and concerns. They are passionate about ensuring our customers have a remarkable experience by providing entry-level support and assistance. This role may also include minimal promotion and/or selling of Lifetouch photography and services for a specific business line.



PRIMARY DUTIES AND RESPONSIBILITES

  • Performs entry-level customer support (via phone and email) to handle routine inquiries (such as answering questions, scheduling appointments, canceling appointments) and problems from internal and external customers regarding photography, production and services.
  • Provides customer support utilizing multiple computer applications, including our eCommerce site.
  • Promotes and sells products and services, occasionally.
  • Uses computerized system for accurate tracking, information gathering and troubleshooting.
  • Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.



ADDITIONAL DUTIES AND RESPONSIBILITIES

  • Applies company policies and procedures to ensure consistency as well as compliance.
  • Recognizes product, quality, service, marketing trends or issues and escalates as appropriate.
  • Performs other projects or miscellaneous duties as requested or assigned.

QUALIFICATIONS

Education:

  • High school diploma or equivalent related experience.

Experience:

  • 1-2 years of customer service experience, strongly preferred.

Other (knowledge, skills, and abilities):

  • Ability to work a varied schedule including days, nights, holidays and weekends, as needed.
  • Possess a general knowledge of the organization, products or services.
  • Strong interpersonal and collaboration skills.
  • Strong computer skills (e.g., navigation, data entry), including Microsoft Outlook.
  • Strong communication skills (written, verbal and listening).
  • Detail oriented in the execution and follow-up of work.
  • Critical thinking and problem solving skills.
  • Strong interpersonal and collaboration skills.
  • Ability to balance and execute against multiple projects/priorities simultaneously.
  • Takes initiatives.
  • Ability to speak Spanish fluently, may be preferred.

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