Customer Service Representative in Concord, CA at Lifetouch National School Studios Inc.

Date Posted: 5/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    Concord, CA
  • Job Type:
    Customer Service
  • Experience:
    At least 1 year(s)
  • Date Posted:
  • Job ID:

Job Description


Are you a good communicator with strong customer service and organizational skills? Would you like to be a part of creating memories that will last a lifetime? Lifetouch has an exciting opportunity you're not going to want to miss! We are seeking a dedicated, responsive, detail-oriented individual to join our Lifetouch National School Studios Inc. team as a Studio Customer Service Representative. The individual selected for this role will act as the first point of contact for customers.

Why Lifetouch?

As a Studio Customer Service Representative with Lifetouch, you will be part of an established and industry-leading organization. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business. Here is just some of what we have to offer:

  • A nurturing environment where you will learn valuable business and people skills
  • Competitive compensation
  • Potential to qualify for medical and dental benefits

Job Responsibilities

Responsibilities of the Studio Customer Service Representative include:

  • Answering the telephone and/or greeting visitors/customers
  • Providing general customer support, which includes answering inquiries regarding order status, order process, package/price clarification, special services, retakes, reorders, refunds, and telephone orders
  • Routes calls and/or directs visitors/customers to other contacts; escalates select customer inquiries to Studio Manager
  • Represents Lifetouch in a professional manner at all times; displays confidence and professionalism even during times of stress and in difficult situations
  • Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines
  • Completes other duties as assigned

Job Requirements

  • High School diploma or equivalent; post-secondary coursework and/or formal customer service training preferred
  • 1-2 years of customer service experience
  • Basic computer skills, including word processing and spreadsheet software desired
  • Superior phone and customer service skills/etiquette
  • Excellent verbal, written, listening and interpersonal skills
  • Strong problem solving and organizational skills
  • Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers
  • Ability to handle confidential information
Employment with Lifetouch National School Studios Inc. is contingent upon successful results of a criminal background record check.

Lifetouch is an Equal Opportunity Employer.