Customer Service - Sales Support Specialist in Chattanooga, TN at Lifetouch National School Studios Inc.

Date Posted: 6/4/2018

Job Snapshot

Job Description

  • Acts as the first point of contact for schools by answering the telephone/emails and ascertaining the nature of the business.
  • Responsible for account management and accuracy by partnering with the Sales Representatives to ensure accurate contact information and school enrollment.
  • Provides sales representatives and/or customers with calendar detail &  territory calendar integrity
  • Contact accounts to secure student subject data, confirm the details of upcoming scheduled photography events.
  • Handles escalated non-technical issues for all accounts. Provides timely feedback to the appropriate Sale Representative to ensure account satisfaction.
  • Responds to and resolves basic account calls and/or escalates non technical issues for all accounts.
  • Works with numerous account and job entry tools (Field Operation Workbench, Vision, Infinity, and others) 
  • Investigation and resolution for lab delays.
  • Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
  • Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.

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