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ESS Tech/Field Customer Support in Burnsville, MN at Lifetouch National School Studios Inc.

Date Posted: 11/14/2018

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Job Description

Talent is the Backdrop of Success.


Do you envision working for a respected industry leader that is ready to support you in your professional endeavors?

Lifetouch Inc., the world's largest employee-owned photography company, has built a reputation of excellence and innovation, and is seeking a non-exempt Electronic Tech/Field Customer Support to join our team in Burnsville, MN.


Job Description

The Electronic Tech/Field Customer Support operates under the direct supervision of the Equipment Systems Support Manager. They perform repairs, updates and inspections in order to maintain all Lifetouch equipment such as cameras, computer systems, cables, sport systems, and lighting equipment as well as other miscellaneous equipment supported by Equipment and Systems Support.

Primary Duties and Responsibilities

  • Repairs, trouble-shoots, assembles, tests, designs, modifies, analyzes, and maintains Lifetouch equipment.
  • Provides trouble shooting over phone with internal customers
  • May travel to other Lifetouch facilities for equipment installation, repair or training (< 5% of the time)
  • Test and repair assemblies and subassemblies for the Equipment and Systems Support equipment (may include field service). Measured by accurate trouble shooting and fast turnaround of repairs.
  • Builds assembly and test fixtures that will allow any assembly to be built to the highest degree of quality and reliability possible. Measured by quality assemblies being placed in stock.
  • Help write process sheets for repairs, and for each assembly or have any assembly notes necessary added to the blueprint.
  • Recognize any problem an Assembler or repair person may have during the assembly process and eliminate the problem using fixtures or whatever means necessary to correct the problem. Measured by the smooth problem free process of an assembly.
  • Work with Lead people to insure proper use of fixtures.
  • Does spot checks of assemblies in process to insure completeness and quality.
  • Work with and make suggestions to Leads/ Supervisors that may create higher quality more functional assemblies.
  • Other duties as assigned

Job Requirements


  • High school diploma.
  • Minimum requirement is 2 years electronic schooling or equivalent experience.


Other (knowledge, skills, and abilities):

  • Dedication to building defect free camera.
  • Able to work in a deadline driven environment.
  • Able to work unusual hours at short notice, including overtime.
  • Able to lift up to 35 lbs.
  • Good communication skills, written and verbal.
  • Good customer service skills.
  • Basic Computer skills, such as knowledge of Windows XP, 7, 10
  • Working knowledge of Microsoft Office (Work, Excel, etc.)
  • Basic networking skills are a plus
  • Database management skills are a plus
  • Knowledge or experience with continuous improvement initiatives like LEAN manufacturing is a plus.

Please be prepared to share expected hourly wage.

About Us

Lifetouch is a Shutterfly Inc. company.  We have been providing quality portraits for millions of individuals, families and organizations for over 80 years. Headquartered in Minneapolis, Lifetouch has operations in all 50 states, Canada and Puerto Rico. As the market leader in school and family photography, we are honored to capture precious memories for our customers.

Lifetouch employees enjoy a fast-paced, collaborative culture and the ability to directly impact our business. Respect, integrity, teamwork, and passion are at the core of what we do.


All applicants receiving a conditional offer of employment will be required to undergo pre-employment drug testing and a background check.