French Bilingual Customer Service Representative in Winnipeg, Manitoba, Canada at Lifetouch Canada Inc.

Date Posted: 11/5/2018

Job Snapshot

Job Description

Primary Duties and Responsibilities

  • Answers inquiries from customers, either in person or by phone; as well as explains the products and services offered.
  • Receives, processes, and tracks customer orders using Lifetouch systems.
  • Investigates and resolves issues and complaints from customers.
  • Acts as the liaison between the customer and the Operations Centre.
  • Effectively communicates with staff and customer through e-mail, mail, phone, and in-person.
  • Actively involved in continuous improvement of the department.
  • Other duties as assigned.

Minimum Requirements

  • High school diploma or equivalent.
  • Must have proficient speaking, reading and writing abilities in both English and French.
  • 2+ years of customer service experience.
  • Basic to intermediate computer knowledge; including navigation of the internet and Google mail.
  • Superior phone and customer service skills/etiquette.
  • Excellent verbal, written, listening, and interpersonal skills.
  • Outstanding organizational time management and problem-solving.
  • Ability to patiently handle and resolve problems and complaints in a courteous and professional manner.
  • Ability to maintain confidential information.

Lifetouch is a Shutterfly Inc. company.

#CS

Job Requirements

French Bilingual