Manager, Communications & Training in Eden Prairie, MN at Lifetouch Portrait Studios Inc.

Date Posted: 6/5/2018

Job Snapshot

Job Description

Summary:

The Manager, Communications & Training plays a key role in ensuring employees (primarily those in the field) have the information and tools they need to do their jobs effectively and successfully. This role leads the development and execution of communication and training plans, as well as acts as the gatekeeper to ensure consistency, alignment and appropriate cadence/frequency. This role leads a high performing team; instrumental in the execution of a variety of projects to meets business needs and enabling others to drive the business.

Primary Duties and Responsibilities

  • Manages the development and execution of communication plans and related materials, by partnering with subject matter experts within the business to connect and align employees to the company's mission and strategic priorities. Ensures clear and timely communications, leveraging the appropriate platform/technologies as well as creative solutions/approaches, while also driving change management initiatives into all levels of the organization.
  • Acts as the gatekeeper and manages internal communication platforms such as the Intranet, videos, webcasts, emails, presentations and company meetings, ensuring alignment, field-focus as well as successful execution.
  • Administers and implements workload management process with all departments, and makes recommendations to the business and leadership on timing of initiatives to manage workload and ensure the field is focused on priorities.
  • Develops, leads and executes plans that result in effective training on business processes, systems, and initiatives, to enable skill development, to ensure preparedness for peak seasons or business changes, and to increase knowledge, equipping new and existing field employees to consistently and successfully perform their job.
  • Collaborates with project teams and subject-matter-experts to design, develop and maintain training solutions, such as online courses, hands-on activities, quick reference guides, facilitator guides and best practice documents to enable field employee skill development.
  • Identifies, and oversees the implementation of, Intranet improvement, ensuring ease-of-use, accuracy, relevancy and organization of content. Utilizes and reports on site analytics, as appropriate or needed.
  • Manages the planning and oversees the execution of Field meetings (e.g., Key Metrics, virtual meetings, culture clubs, conference calls, in person), including logistics and materials, to ensure organizational alignment, consistency of message, and focus.
  • Partners with cross-functional teams (e.g., Photography, Field Training, Human Resources) and makes recommendations on training development, training delivery method, activities and support materials that drive skill development and/or address execution opportunities.
  • Manages and leads a team (2 or more full-time equivalents), including providing day-to-day work direction, sharing performance feedback, giving recognition and communicating effectively.
  • Monitors and evaluates individual and team performance.
  • Employs techniques to build teamwork in support of business needs to drive results.
  • Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.

Additional Duties and Responsibilities

  • Oversees the administration of the Learning Management System.
  • Supports Executive team in development or materials to communicate strategic initiatives to the organization.
  • Manages third-party vendor relationship, including researching third-party opportunities and providing recommendations.
  • Manages assigned strategic projects to ensure successful development and implementation.
  • Performs other projects or miscellaneous duties as requested or assigned.

Education

  • Bachelor's degree in business, communications or related field or equivalent related experience.

Experience

  • 7+ years performing a variety of communications functions (e.g., internal, external, public relations).
  • 3+ years in internal training development.
  • 3+ years project management experience.
  • 3+ years managing and leading direct reports.
  • Supporting initiatives and strategies with change management components.
  • Working in a cross-functional environment.

Other (knowledge, skills, and abilities)

  • Knowledge of, and demonstrated ability to, work with a field organization.
  • Highly proficient in Microsoft Word, Excel, PowerPoint, Outlook and SharePoint
  • Working and demonstrated knowledge of training and adult learning theory.
  • Proficient in graphic design software (e.g., Adobe PhotoShop, Illustrator)
  • Working knowledge of elearning authoring tools (e.g., Camtasia, Storyline, Absorb, Articulate) and learning management systems (e.g., Absorb).
  • Strong project management and organizational skills.
  • Exceptional oral and written communication skills (including presentation skills).
  • Detail oriented in the execution and follow-up of work.
  • Strong analytical and critical thinking skills.
  • Excellent interpersonal and collaboration skills. Demonstrated ability to manage multiple priorities and challenges.
  • Ability to manage and prioritize work.
  • Ability to effectively manage and lead change.
  • Takes initiative.

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