Operations Manager in Eden Prairie, MN at Lifetouch National School Studios Inc.

Date Posted: 7/15/2018

Job Snapshot

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Job Description

  • Directly oversees all territory operation functions.  Responsible to understand the inner workings of each functional territory.
  • Synchronizes with the Territory Manager and Photography Manager to ensure entire territory is aligned in all processes and procedures, identifying opportunities to strengthen territory performance and executing improvement initiatives.
  • Manages and is accountable for the operations portion of the budget and monitors territory operation performance according to the strategic plan.
  • Manages the operations team payroll while monitoring payroll costs through comparison to budget and tracks hours and dollars by job functions.
  • Establishes measurements to evaluate individual and team performance and employs techniques to build a teamwork required to support business needs. Conducts formal performance reviews on all operations employees.
  • Develops, prominently displays and updates weekly key operations performance metrics.  Ensures that employees understand the metrics and communicates performance successes, shortfalls and improvement plans.
  • Uses reports and tools to closely monitor cash collections and reconciliations.  Takes corrective actions promptly as needed.
  • Ensures the Master Calendar and FOW are consistently updated and kept in synch.  Identifies gaps and provides training where needed.
  • Ensures pre-picture day processes (Flyers, EDT, job bag assembly, etc.) are functioning effectively to enable perfect picture day execution by Photography.
  • Daily monitors post-job processing of job bags.  Provides feedback to Photography Manager related to paperwork accuracy.  
  • Conducts and coordinates regular territory operations staff meetings to provide territory updates, motivate employees, and introduce new operations, sales, and photography initiatives.
  • Oversees the installation and maintains all network, computer and technical systems of the operation center as well as the connecting satellites.
  • Carries out managerial responsibilities for territory operations. This includes, but is not limited to, supervising and coaching staff, recruiting, staffing, on-boarding, training and development, establishing goal objectives, employee relations and day-to-day performance management.
  • Determines, promotes, and enforces policies and procedures, in conjunction with the territory Manager and home-office guidelines, to ensure efficient and cost-effective production and operational activities that meet the company’s standards and the customer’s expectations.
  • Develops, implements, and analyzes employee retention and recognition initiatives.
  • Demonstrates care and concern for the safety and health of self and others by promoting and modeling all safety rules and guidelines.
  • Conducts ID training both in design and implementation, of 600 series, Idepot and single capture systems
  • Responsible for ordering and maintaining office supplies within allotted budget
  • Maintains vendor list and all AP duties
  • Responsible for summer mailings, data and execution
  • Oversees territory HR compliance, gas cards, P-Card, timesheets and benefit questions
  • Maintains tracking databases, google forms expert and software program expert
  • Other duties as assigned.