Photography Supervisor in Queens, NY at Lifetouch Preschool Portraits

Date Posted: 7/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Queens, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Primary Duties and Responsibilities

  • Manages photography activities performed by Photographers to meet or exceed company and host expectations while ensuring professional and timely service.
  • Evaluates Photographer performance (e.g., productivity, photography quality) by observing, analyzing evaluations, reviewing photography (in Photo Share) to build skills, ensuring quality and consistency, as well as driving business results.
  • Recruits, interviews, hires, and trains Photographers, in accordance with company guidelines and processes, to build and maintain a high performing team.
  • Ensures Photographers have accurate operational information (e.g., procedures, equipment, software programs, photography programs, set-up/tear-down) by conducting calls, meetings and training.
  • Delivers standardized training (e.g., new hire, on-going) and provides regular coaching (e.g., field visits) throughout the season, to new and current Photographers, using materials and resources provided by the company, to ensure skill development and growth.
  • Partners with Photography and Office teams to foster relationships and maximize account retention (as measured and reported in the account management system).
  • Performs administrative functions (e.g., ensuring compliance, ordering supplies, approving time records) accurately by established deadlines and ensures Photographers meet all deadlines.
  • Communicates and ensures compliance with all company policies and procedures, as well as addresses non-compliance in a timely and professional manner.
  • Manages and leads a team (2 or more full-time equivalents), including providing day-to-day work direction, sharing performance feedback, giving recognition and communicating effectively.
  • Monitors and evaluates individual and team performance.
  • Employs techniques to build teamwork in support of business needs to drive results.
  • Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.

Additional Duties and Responsibilities

  • Conducts in person center engagement visits to understand issues, address and resolve concerns (or escalate to the Account Specialist) to increase account retention.
  • Takes initiative to solve, and ensures resolution of, all host experience or product issues, in a customer-focused manner by leveraging established Service Recovery processes and escalates issues, as needed.
  • Takes photos efficiently, within company standards (including Posing Guidelines and Photography Policies), that meet the customer's needs and the company's quality and variety expectations to maximize sales and account retention.
  • Prepares for and consistently executes Picture Days well, in alignment with company expectations and standards as well as in partnership with center staff, rules and policies.
  • Assists in the development of photographer schedules.
  • Maintains and oversees photographic equipment, backgrounds and props as well as tracking and inventory of the equipment.
  • Performs other projects or miscellaneous duties as requested or assigned.


  • High school diploma or equivalent. Post-secondary education preferred.


  • 3 - 5 years photography-related work.
  • 1 - 2 years managing and leading direct reports, preferred.

Other (knowledge, skills, and abilities):

  • Knowledge of current Preschool programs, strongly preferred.
  • Strong computer skills (e.g., navigation, data entry), including Microsoft Excel.
  • Working and demonstrated knowledge of effective training practices and approaches.
  • Strong communication skills (including presentation skills).
  • Excellent interpersonal and collaboration skills.
  • Strong critical thinking and problem solving skills.
  • Strong organizational skills.
  • Detail oriented in the execution and follow-up of work.
  • Ability to manage, prioritize as well as balance and execute against multiple projects/priorities simultaneously, working efficiently.
  • Ability to effectively manage and lead change.
  • Takes initiative.
  • Possess a valid U.S. driver's license and full use of dependable, insured automobile to reach assigned locations.
  • Must be able to travel regularly within assigned market, including overnight stays to meet business needs.