Product Specialist in Galion, OH at Lifetouch Church Directories and Portraits Inc.

Date Posted: 2/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Galion, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Job Summary

The Product Specialist will proactively interface with assigned host accounts to provide needed materials and instruction on the process for designing and producing their directory products. The Product Specialist will complete needed documents and collect from the host all items required and submit them to the publishing team. This individual will also partner with the publishing team to resolve any issues that arise. A Product Specialist interfaces directly with hosts, service field and management, and Galion management.

Scope: Coordinates the design and production process for 350-400 accounts per year

Primary Duties and Responsibilities  

  • Initiates contact to assigned accounts to provide materials and instructions for designing and creating ordered products
  • Works with account on obtaining a workable roster and guides them through the best practices to create or clean-up content
  • Works with account to obtain quality submitted photos and authorization
  • Works with account to determine design choices and complete order forms
  • Coordinates with publishing on the submission of StoryBuilder or Create Your Own layout files
  • Collects all design and layout materials and submits them to publishing for production
  • Reviews proof with account and instructs on how to make changes
  • Works with account to resolve any issues that arise
  • Research photography issues to locate missing families and staff images
  • Work with publishing and host to resolve post-printing quality issues
  • Keep Account Executive apprised of any issues that arise
  • Conduct a final follow-up when products are shipped

Additional Duties and Responsibilities

  • Performs other projects or miscellaneous duties as requested or assigned


  • High School Diploma or equivalent
  • Associate degree a plus


  • Minimum of 2 years’ experience working directly with customers
  • Experience in handling difficult customers/situations
  • Experience working with tracking systems or equivalent computer experience
  • Experience with Photoshop, Microsoft Publisher or InDesign a plus
  • Experience with Word, Excel and Outlook

Other (knowledge, skills, and abilities):

  • Strong attention to details
  • Strong organizational and priority management skills
  • Ability to work and make decisions independently
  • Excellent communication skills both verbal and oral
  • Excellent phone etiquette