Project Manager - Operational Processes in Eden Prairie, MN at Lifetouch National School Studios Inc.

Date Posted: 7/18/2018

Job Snapshot

Job Description

The Project Manager plays a key role in defining and implementing operational processes for all business lines (Underclass, Prestige, Infinity), with a strong focus on continuous improvement. This position plays a critical role in driving consistent field execution of processes and delivering tools to ensure the field can effectively and efficiently do their job. This position requires a high level of collaboration, and will work across all business functions (field and home office).

Primary Duties and Responsibilities  

  • Lead projects related to operational processes, with a strong focus on improving/simplifying the process.
  • Drive standardization, solutions and optimization of field processes
  • Proactively identify gaps in field processes and address those gaps with realistic solutions
  • Manage end-to-end delivery of operational process improvement and implementation in accordance with strategic plan priorities
  • Develop project charters and gain alignment from senior staff on process improvement projects
  • Monitor and document project milestones and outcomes throughout each project lifecycle
  • Develop, communicate and implement project risk and issue management strategies
  • Drive/participate in the capital request process, as appropriate (business case, cost-benefit analysis)
  • Partner with Field Operations on business requirements for system updates
  • Partner with Data Analytics to review metrics needed to drive process improvements
  • Partner with Communications, Training and Field partners to drive field adoption on new/improved processes.
  • Engage cross-functional employees in a highly complex business environment
  • Provide an escalation point for the field and field support related to process issues and resolution.
  • Participation in key system development initiatives to ensure that the business requirements are being met and that hand off to Photo or Operations can occur seamlessly.

Additional Duties and Responsibilities    

  • Performs other projects or miscellaneous duties as requested or assigned.


  • Degree in Project Management, Business or related field


  • 3-5 years related experience  

Other (knowledge, skills, and abilities):

  • Microsoft Office Suite; including Project, PowerPoint and Visio.
  • Process Management; definition, execution and improvement.
  • Facilitate and manage meetings.
  • Excellent written communication skills; ability to create and document processes and RFP/RFE, track, monitor and report.  
  • Excellent verbal communication skills; ability to communicate effectively over the telephone, listen and ask probing questions, resolve conflicts and communicate with various levels within the organization.  
  • Proven ability to perform in a fast-paced environment with minimal supervision.
  • Develop and maintain project plans, control scope, costs, issues, and risk management for project assigned.
  • Ability to work with minimal direction.