Sales Support Specialist in Chico, CA at Lifetouch National School Studios Inc.

Date Posted: 2/8/2018

Job Snapshot

Job Description

Ensure accounts receive first-rate service or support with regard to their questions and concerns. Assists with account inquiries that have questions or concerns and provides information back to Sales Representatives.

  • Acts as the first point of contact for hosts/school by answering the telephone and ascertaining the nature of the business.
  • Responsible for account management and accuracy to include moving bookings to Agreement Filed, ensuring accurate contact information and partnering with the Sales Representatives to ensure accuracy.
  • Utilizing Work Orders provided by the Sales Representatives, completes job entry across all product lines. This includes: Job set up, PDK (Picture Day Kit), and names upload
  • Provides sales representatives and/or customers with calendar details.
  • Responsible for the establishment of the the master calendar and to assign photo days
  • Contact accounts to secure student data and format the data to work within the given internal Lifetouch systems.
  • Contacts accounts to confirm the details of upcoming scheduled photography events. Ensures Field Operations Workbench is updated accordingly.
  • Responds to and resolves basic account calls and/or escalates non technical issues for all accounts to the Sales Support Lead.
  • Responsible for ID design in partnership with the Sales Representatives
  • Works with numerous account and job entry tools (Field Operation Workbench, Vision, Infinity, Shutterware, and others)
  • Investigation and resolution for lab delays.
  • Handles escalated non-technical issues for all accounts. Provides timely feedback to the appropriate Sale Representative to ensure account satisfaction.
  • Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
  • Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.
  • Through the utilization of the Strategic Pricing tool ensures that yearbook accounts are entered, that flyers are ordered and that YBpay is established.
  • Ensures customer understanding and compliance to publishing deadlines and material submission requirements.
  • Upon delivery of the yearbook provide invoicing and follow up to ensure payment has been executed to Lifetouch.
  • Completes all yearbook training programs as offered by Lifetouch Publishing Training Department.
  • Collaborates with Lifetouch Publishing Production, KC Customer Care and LNSS Lab personnel to resolve customer and Sales Representative inquiries.
  • Provides on-going support and follow-up for all LPI Marketing/Sales promotions, initiatives and workshops.
  • Accesses and utilizes Lifetouch Publishing websites to support customer inquiries and internal production reporting.
  • Other duties as assigned

CRITICAL RELATIONSHIPS

  • School Administrators
  • School Staff
  • Sales Support Supervisor
  • Territory Sales Professional(s)
  • Other Sales Support Specialists
  • Service Center Manager
  • Territory employees
  • Other Service Center employees

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