Sales Support Specialist in North Aurora, IL at Lifetouch National School Studios Inc.

Date Posted: 9/26/2018

Job Snapshot

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Job Description

Lifetouch, a Shutterlfy Inc. company, is celebrating more than 80 years of providing quality portraits for millions of individuals, families and organizations. Headquartered in Eden Prairie, MN, Lifetouch is the market leader in school and family photography. We consider it an honor and a privilege to capture precious memories for our customers.

Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business. Respect, integrity, teamwork, and passion are at the core of what we do.

Primary Duties & Responsibilities

* Provide exceptional customer service support to all assigned accounts by:

    • Building relationships with current accounts through regularly scheduled service calls and portrait day visits.
    • Acting as the point of contact and providing quality product, program, and service information to accounts in a timely manner.
    • Interviewing decision-maker after Picture Day to ensure customer satisfaction and identify areas for improvement (where applicable).
    • Estimating delivery date of products to accounts based on production and delivery schedule and communicating dates and timelines to accounts.
    • Providing service support to accounts as directed, including delivery of service items and portraits.
  • Provide sales support by:
    • Providing sales representatives account information in a timely manner to ensure account files are accurate and current.
    • Assisting with data collection from accounts as required (e.g. EDT).
    • Maintaining and updating current product and services knowledge.
    • Attending regularly scheduled sales meeting.
  • May also provide sales support by:
    • Rebooking business in assigned accounts on Picture Day or shortly after
    • Working with sales representatives to leveraging existing relationships to sell deeper within an account.
  • Demonstrate care and concern for the safety and health of self and others by following all safety rules and guidelines.
  • Represents Lifetouch in a professional manner at all times while adhering to all Company and territory policies and displays confidence and professionalism even during times of stress and in difficult situations.
  • Perform other projects or miscellaneous duties as requested or assigned.

Minimum General Requirements

  • High school diploma or equivalent; Associates degree preferred; proven sales and/or customer service experience; or equivalent combination of education and training
  • Results focused
  • Excellent customer service skills
  • Strong persuasive skills, specifically related to maintaining existing business
  • Strong organizational skills
  • Strong problem-solving skills
  • Excellent verbal, written, and interpersonal skills
  • Ability to work independently and in a team environment

Lifetouch is a Shutterfly Inc. company. We are an Equal Opportunity Employer.

Employment with Lifetouch is contingent upon satisfactory results of a criminal background and driving record check.