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Sales Support Specialist in Dayton, OH at Lifetouch National School Studios Inc.

Date Posted: 11/29/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dayton, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/29/2018
  • Job ID:
    SALES50438

Job Description

Sales Support Specialist- Dayton, OH

PRIMARY DUTIES AND RESPONSIBILITIES

  • Acts as the first point of contact for schools by answering the telephone/emails and ascertaining the nature of the business.
  • Responsible for account management and accuracy by partnering with the Sales Professionals to ensure accurate contact information and school enrollment.
  • Provides Sales Professionals and/or customers with picture day calendar details.
  • Responsible for the integrity of the of the the territory photography calendar
  • Contact accounts to secure student subject data and passes it to the Data Support Specialists.
  • Contacts accounts to confirm the details of upcoming scheduled photography events. Ensures Field Operations Workbench is updated accordingly.
  • Responds to and resolves basic account calls and/or escalates non technical issues for all accounts to the Operations Manager
  • Works with numerous account and job entry tools (Field Operation Workbench, Vision, Infinity, and others) as needed
  • Investigation and resolution for lab delays.
  • Handles escalated non-technical issues for all accounts. Provides timely feedback to the appropriate Sale Professional to ensure account satisfaction.
  • Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
  • Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.
  • Other duties as assigned

MINIMUM GENERAL REQUIREMENTS

  • High school diploma or equivalent and relevant post-secondary coursework/formal customer service training.
  • 2+ years of customer service experience or an equivalent combination of education and experience.
  • Intermediate to advanced computer skills, including using Google platform and Microsoft office - Excel, Word, PowerPoint.
  • Superior phone and customer service skills/etiquette.
  • Excellent verbal, written, listening, and interpersonal skills.
  • Strong problem solving and organizational skills.
  • Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.
  • Ability to handle confidential information.

Job Type: Full-time

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