Seasonal Help Desk Specialist in Eden Prairie, MN at Lifetouch National School Studios Inc.

Date Posted: 9/4/2018

Job Snapshot

Job Description

Job Description:

Lifetouch is seeking to find the right Help Desk Specialist to join their team in Eden Prairie at our Corporate Office for the fall picture season. Immediate start with full-time position including training. Great hourly pay.

Responsibilities:

  • Provide first level contact and identify solutions for customers (Lifetouch Portal support, password resets, proprietary applications,etc) via phone, email, walkup or chat services.
  • Provide first call resolution
  • Properly escalate unresolved issues to the next level of support
  • Track, route and redirect problems to correct resources
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to final resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Maintain highest level of security regarding student image and data compliance

Requirements:

  • Strong work ethic and desire to succeed
  • Excellent communication and verbal customer relations skills
  • Working knowledge of;
  • Service desk software (Cherwell preferred)
  • Remote control software
  • Common internet browser familiarity * Advanced listening and multi-tasking skills
  • Strong Customer service orientation

Education:

  • High school diploma or equivalent
  • Call center experience or training

Apply today! EOE. Employment contingent upon successful background check.

Job Description:

Lifetouch is seeking to find the right Help Desk Specialist to join their team in Eden Prairie at our Corporate Office for the fall picture season. Immediate start with full-time position including training. Great hourly pay.

Responsibilities:

  • Provide first level contact and identify solutions for customers (Lifetouch Portal support, password resets, proprietary applications,etc) via phone, email, walkup or chat services.
  • Provide first call resolution
  • Properly escalate unresolved issues to the next level of support
  • Track, route and redirect problems to correct resources
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to final resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Maintain highest level of security regarding student image and data compliance

Requirements:

  • Strong work ethic and desire to succeed
  • Excellent communication and verbal customer relations skills
  • Working knowledge of;
  • Service desk software (Cherwell preferred)
  • Remote control software
  • Common internet browser familiarity * Advanced listening and multi-tasking skills
  • Strong Customer service orientation
  • Education:
  • High school diploma or equivalent
  • Call center experience or training

Apply today! EOE. Employment contingent upon successful background check.
Job Type: Seasonal till late November or possibly longer