Team Lead - Product Specialist in Galion, OH at Lifetouch Church Directories and Portraits Inc.

Date Posted: 8/7/2018

Job Snapshot

Job Description

Job Summary

The Product Specialist Lead assigns and manages the day to day workflow of the Product Specialist Team, ensuring quality, productivity and on-time goals are met. This individual will be required to function in the capacity of a Working Product Specialist.   They are responsible for keeping the Product Specialist Team informed of new initiatives as well as identifying and suggesting process improvements.

Primary Duties and Responsibilities  

  • Assist in planning day to day direction of workflow; assign work to Product Specialist Team; ensure quality, productivity and on-time goals are communicated and met
  • Inform team members of new initiatives, processes and procedures
  • Identify and suggest Center of Excellence process improvements
  • Assist in preparation of performance evaluations or reviews, and disciplinary actions
  • Foster accountability and customer focused commitment (individual and team based)
  • Manage escalated Host service issues
  • Perform Product Specialist duties to assigned account load
  • Model, support, and enforce company policies, directives and core values
  • Maintain a safe working environment and help ensure employees conformance to safety initiatives and general safety policies and guidelines
  • Exhibit a passion for growing our business by championing employee involvement, continuous improvement and measurement of results
  • Champion the Product Specialist position and train team on new processes
  • Train and coach new hires to be contributing members of the Product Specialist Team

Additional Duties and Responsibilities

  • Performs other projects or miscellaneous duties as requested or assigned

Education

  • High School Diploma or equivalent
  • Associate degree a plus

 Experience

  • 1 - 2 years related job experience w/minimum 1 year experience leading work groups
  • Experience working with customers on the telephone
  • Experience in handling difficult customers/situations
  • Experience with computerized customer tracking systems or equivalent computer experience

Other (knowledge, skills, and abilities):

  • Competent in Photoshop, Microsoft Publisher, Quark, Indesign, and PageMaker
  • Competent in Sales Force.com, Excel, Word, ACT
  • Ability to lead and develop teams
  • Strong attention to detail
  • Strong verbal and written communication skills
  • Ability to build relationships over the telephone
  • Program, product and service knowledge
  • Strong organizational and time management skills
  • Ability to work and make decisions independently with little supervision