Yearbook Account Manager- FL in Orlando, FL at Lifetouch National School Studios Inc.

Date Posted: 5/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
    Sales
  • Experience:
    Not Specified
  • Date Posted:
    5/14/2018
  • Job ID:
    3421

Job Description

Account Manager

Lifetouch National School Studios

Orlando, FL

For over 80 years, schools and families across North America have chosen Lifetouch as their professional photography provider. Lifetouch is built on the tradition of “Picture Day,” and considers it an honor to capture and preserve precious memories .

Under the supervision of a Territory Manager or a Territory Sales Manager, the Account Manager will be responsible for:   

  • Growing new yearbook business within a territory
  • Retaining yearbook business within a territory
  • Servicing yearbook customers within a territory
  • Meeting the product, sales, training and production requirements of Lifetouch Publishing       

JOB RESPONSIBILITIES

  • Prospect for new yearbook business. Makes sales calls to school personnel, representing Lifetouch and our products in a professional and positive manner.
  • Understand territory competitive landscape.
  • Discover customer needs for yearbooks and related products relevant to customer needs.
  • Independently identify and provide yearbook product solutions.
  • Assist, coach and service all assigned yearbook customers.
  • Conduct customer visits a minimum of four times per year but potentially more often based on customer needs.
  • Ensure customer understanding and compliance to publishing deadlines and material submission requirements.
  • Comprehend and negotiate yearbook budgets and contracts to ensure they are beneficial for school and Lifetouch.
  • Complete all yearbook training programs as offered by Lifetouch Training Department.
  • Collaborate with Lifetouch Publishing Production and Customer Care personnel.
  • Conduct a minimum of one customer workshop within the territory annually.
  • Participate in and conduct training sessions for local and national scholastic journalism workshops.
  • Provide on-going support and follow-up for all LPI Marketing/Sales promotions and initiatives.
  • Access and utilize Lifetouch websites to support customer and internal processes.
  • Rebook current yearbook business with 100% retention goal.
  • Complete required paperwork (e.g. Publication Agreements, proposals, invoicing, etc) in an accurate and timely fashion.
  • Complete all yearbook written and verbal communication in a professional manner. Compose correspondence as needed.
  • Collaborate with other territory yearbook specialists to exchange best business practices and identify creative solutions.
  • Collaborate with other territory photography personnel to ensure we are meeting all photography and yearbook needs of the school.
  • Maintain customer information and history in an electronic database.
  • Assess information on both LNSS and LPI sales and customer data reports and apply to sales goals.
  • Other duties as needed or assigned.

JOB REQUIREMENTS

Knowledge, Skills, and Abilities:

  • Effective written, verbal and presentation skills.
  • Ability to sell to new and prospective customers.
  • Ability to analyze yearbook growth opportunities within a territory.
  • Problem conflict resolution skills.
  • Ability to analyze product data and calculate price.
  • Proficiency with Microsoft Excel, Word and PowerPoint.
  • Proficiency with Google for Business.
  • Ability to handle multiple priorities and objectives simultaneously.

Qualifications, Training, and Experience:

  • High school education or equivalency - post-secondary coursework or degree strongly preferred.
  • A minimum of one year sales experience.
  • Knowledge of printing industry products desirable.
  • Proficient in Adobe Creative Suite and photo editing software
  • Familiarity with desktop publishing software preferred.

Why Lifetouch?

Lifetouch employees enjoy a fast-paced, collaborative culture and the ability to directly impact our business. Respect, integrity, teamwork, and passion are at the core of what we do.

Learn more about Lifetouch at www.lifetouch.com

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