Yearbook Customer Care Representative in Eden Prairie, MN at Lifetouch National School Studios Inc.

Date Posted: 7/13/2018

Job Snapshot

Job Description

Job Description:
Lifetouch is seeking to find the right Yearbook Customer Care Specialists to join their team in Eden Prairie at our Corporate Office.  Immediate start with full-time position including training. Great hourly pay.

Responsibilities:

  • Provide first level contact and identify solutions for Yearbook customers via phone, email, or chat services
  • Maintain a high level of ownership on assigned tickets
  • Properly escalate unresolved issues to the next level of support
  • Track, route and redirect problems to correct resources
  • Walk customers through problem solving process, train where applicable
  • Follow up with customers, provide feedback and see problems through to final resolution
  • Utilize excellent customer service skills and exceed customers’ expectations


Requirements:

  • Proven working experience in providing Yearbook Customer Care services for external clients
  • Computer Image manipulation skills
  • Working knowledge of
    • Service desk software (Cherwell preferred)
    • Remote control software
    • Graphical interface applications (Photoshop. Picasa, GIMP etc.)
    • Common internet browsers
  • Strong client-facing and communication skills (Written and verbal)
  • Advanced troubleshooting and multi-tasking skills
  • Total Customer service orientation
  • Education:
    • High school diploma or equivalent
    • Degree or certification in Information Technology, Computer Science or equivalent
  • Experience troubleshooting Common Browser settings
  • Windows and MAC experience preferred